Get in Touch With Us
If you have a question about anything on this site, or you have spotted something that needs a second look, this page explains how to reach us and what happens once you do.
How to reach the team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies to close off enquiries — every message gets a human response, usually within two working days, though this can take a little longer during busy periods.
It helps if you tell us what your message relates to. If you are asking about a specific casino, a bonus term, a payment method, or something else entirely, saying so upfront means we can get back to you with a proper answer rather than a holding reply.
What readers usually get in touch about
- Questions about our coverage — readers researching non GamStop casinos often want clarification on how wagering requirements, withdrawal limits or KYC checks work in practice. If you are unsure about a term used on the site, ask and we will explain it plainly.
- Corrections — casino offers, terms and licensing details change. If you believe something we have published is out of date, particularly around bonus terms, payment fees or ownership, let us know so we can review it.
- Feedback on our reviews and rankings — we welcome comments on how we assess sites like Betmica, Kikibet or Betninja, and on what matters to you when comparing casinos not on GamStop.
- Content suggestions — if there is a payment method, game type or regulatory question you think we should cover in more depth, tell us.
- Safer gambling concerns — if you or someone you know is struggling with gambling, mention this in your message. We can point you towards independent support such as GamCare, and explain how tools like self-exclusion, deposit limits or gambling-blocking software work alongside services such as GAMSTOP.
What we can and cannot help with
We are an independent research and review site, not a casino operator. That means we cannot process deposits or withdrawals, access anyone's casino account, or intervene in a dispute between a reader and a gambling site. If you have a live complaint about a specific casino, the right first step is that casino's own customer support and complaints procedure, followed by whichever licensing authority issued its licence.
What we can do is explain how these processes generally work — including what to expect from a casino complaints procedure, how source-of-funds checks typically play out, and what questions to ask if a withdrawal is delayed. Our guide to the best non GamStop casinos this year also sets out how we compare operators on bonus terms, payments and game selection, which may answer your question before you need to write in.
A note on accuracy and independence
Every casino covered on this site was fact-checked as of {{ '9/18/2026' }}, but terms such as welcome offers, wagering requirements and payment methods can change without notice. If you find a discrepancy between what we have published and what a casino currently advertises, we would rather hear about it than leave it unchecked. Our editorial ratings and rankings are not for sale, and no message you send us affects how a casino is positioned on the site — feedback simply helps us keep the research current.
Before you write in
A few readers ask the same handful of things repeatedly, so it can be worth checking whether your question is already covered:
- Questions about how welcome bonuses, free spins or wagering requirements work across different casinos are addressed in our reviews of individual sites.
- Questions about which payment methods, including debit cards, e-wallets and cryptocurrency, are supported for UK customers are also covered casino by casino.
- General queries about regulation — for example the difference between UK Gambling Commission licensing and overseas licences used by non GamStop sites — are explained in our wider guides rather than repeated here.
If none of that answers what you need, send us a message. We read everything that comes in, and we would rather correct or clarify something than leave a reader unsure.